What product can get away with a 40% dissastisfaction rating from its users? Well, it looks like EMR (electornic medical records) the main users of EMR systems don't like the system they have and are pursuing workarounds as best they can. It's a signal we believe for the industry to change, to think about the real work of a physician and how the software fits in. How many screens, how many clicks, how many alerts can one provider tolerate? With a focus on securing installations rather than building raving fans, EMR vendors have left themselves open to continued compeition from startups.
Kalorama has reported on usability issues in EMR for several years, and results according to a survey by the American College of Physicians and AmericanEHR Partners, web-based resource for EHR system selection and implementation. Overall, user satisfaction dropped by 12 percentage points between 2010 and 2012 and the "very dissatisfied" group grew by 10 percentage points.
Our own complete EMR Market Research Study is located here: http://www.kaloramainformation.com/EMR-6842545/
